1. Request Channels
You can request account and personal data deletion through one of the following channels:
- Email request to [email protected].
- In-app account support workflow (when available).
2. Information Required
- Registered email address and account identifier.
- Parent or guardian verification for child accounts.
- Deletion scope (full account deletion or specific data request).
3. Verification and Security
We verify request authenticity before deletion to prevent unauthorized account removal. Additional identity checks may be required for high-risk cases.
4. Processing Timeline
Validated requests are typically processed within 30 days unless legal retention obligations require a different timeline.
5. What Is Deleted
- Profile data and service-linked account data.
- Learning records associated with the deleted account.
- Support data where deletion is legally permissible.
6. What May Be Retained
Certain records may be retained where required for legal compliance, fraud prevention, accounting obligations, or dispute handling.
7. App Store Subscriptions
Deleting account data does not automatically cancel subscriptions. Subscription management and cancellation must be completed in Google Play or Apple App Store account settings.
8. Contact
For deletion support: [email protected].